FAQs

Frequently Asked Questions

Yes, our artists work from low-resolution, faded, or damaged source files regularly, since manual tracing doesn't depend on pixel clarity the way automated software does. If small details are unclear, we may ask for reference images or additional context to keep the recreated logo accurate to the original design.

We specialize in digitizing files, not physical embroidery production, so you'll need an embroiderer or embroidery machine to stitch the final design. Once you have the machine-ready file from us, any embroidery service or in-house machine can use it to produce your finished towels.

Yes, embroidery digitizing works best when it starts from a clean vector file, since simplified paths translate more accurately into stitch patterns. If you only have a raster image, we can vectorize it first and prepare it for digitizing in one connected process, keeping your design consistent from artwork to finished embroidery.

Yes, iron-on patches stay on through many washes when you apply them with enough heat and pressure. Wait at least 24 hours before the first wash, turn the shirt inside out, and use cold water. For work shirts, a few edge stitches add extra security.

Yes, we regularly digitize full back designs for denim, leather, canvas, and fleece jackets. Each fabric gets its own stitch density, underlay, and compensation settings, since leather does not stretch the way fleece does, and denim holds thread differently than a lighter woven jacket shell.

Yes, pricing for bulk applique digitizing adjusts based on order volume and design repetition across your collection. Businesses ordering multiple designs or repeat runs typically pay less per file than single, one-off orders, and we'll quote your exact bulk rate once we see order details.

Yes, we digitize and produce personalized vest patches alongside jacket patches, since both require similar stitch planning but different placement and sizing. Vest back patches tend to run larger, so we adjust the stitch file to keep the design flat and legible on that surface.

Yes, if a stitch-out reveals shifting, puckering, or placement issues, we revise the file at no extra cost until it runs correctly on your machine. Our goal is a custom stitch file that performs right the first time, but we stand behind every order shipped.

Yes, revisions are included until you're satisfied with placement, size, and stitch quality. We ask for feedback after sending a preview, so most files need minimal changes, but we'll keep adjusting the file at no extra charge until it matches what you originally requested.