FAQs

Frequently Asked Questions

Every order includes unlimited free edits until you approve the final file. If stitch density, sizing, thread colors, or placement need a change, send your notes back to us, and we adjust the file at no extra cost and resend it the same day in most cases.

Yes, we offer fast jacket back digitizing for time-sensitive orders. Send us your artwork, jacket size, and deadline, and we will confirm whether a rush turnaround is possible before you commit to an order, so you know your timeline upfront with no surprises later.

Yes, if you order them with iron-on backing. Cover the patch with a cotton cloth, turn off the steam, and press at low-to-medium heat, since direct heat can flatten the yarn. For jackets that see heavy wear, add a few stitches around the edges.

Yes. We save your approved file along with the thread colors and settings, so new members get patches that match the originals. However, thread dye lots can vary slightly between batches, so we suggest ordering larger quantities together whenever your club can plan ahead.

Yes, we match thread colors to your brand palette using standard color-matching systems, so your logo colors stay consistent across every patch in the order. Send us your color codes or a sample image, and we'll match the thread as closely as embroidery allows.

Yes, if you provide Pantone, CMYK, RGB, or hex codes, we match your vector artwork to those exact values during conversion. Without color codes, our team samples your source file as closely as possible and confirms the palette with you before final delivery, so your brand colors stay consistent everywhere.

Yes, send us a Pantone code, hex value, or a color sample, and we'll match thread colors as closely as embroidery thread allows. Some exact shades vary slightly, but we always aim for the closest match available for a consistent, professional look.

Yes, send us your Pantone codes or thread brand and color numbers, and we build the color sequence in your file to match. If you don't have exact codes, we match colors to your artwork or a jacket photo before production starts.

Yes. Send us clear photos of the front of your old badge along with its measurements, and we will rebuild the design as a new layout. You then review a digital proof, so the replacement crest matches the original before production begins.