FAQs

Frequently Asked Questions


Yes, you can order a single chenille letter for a few students' jackets or a large set for an entire team. We give every order the same attention to yarn, border, and finish. Tell us your quantity, and we will send clear pricing.

You should never put bullion patches in a washing machine, as water and friction can tarnish or loosen the wire. Spot clean the garment gently or use a dry cleaner who handles metallic trim. Clutch pin patches can simply come off before cleaning.

Yes. You can send a vector file, a clear photo, or even a pencil sketch on paper. Our digitizers redraw the design into clean stitch paths, simplify details that will not stitch well at your size, and share a proof before we finalize anything.

Yes, we can work from a printed sample, a photo, or a rough sketch, though a clean digital file usually produces the sharpest result. If your only reference is a physical towel, send clear photos from multiple angles so our digitizer can recreate the design.

Yes, we regularly convert existing logos, artwork, and even low-resolution images into a clean custom appliqué logo file. Our digitizers redraw unclear elements, simplify overly detailed areas that won't stitch well, and confirm the final design keeps your brand recognizable before production begins.

Yes, we handle logos, mascots, text-based designs, photo-based artwork, and complex multi-color graphics. Extremely fine detail may need slight simplification to stitch cleanly at smaller sizes, and we'll flag that during file review so there are no surprises once it's stitched.

Yes, but leather needs a lighter touch, since every needle hole stays permanent. We cut stitch counts, widen spacing, and adjust underlay so the hide does not tear or perforate. For heavy back pieces, however, we usually suggest a twill patch sewn onto the leather.