FAQs

Frequently Asked Questions


Yes, we produce and ship custom patches USA-wide, with delivery timelines depending on your location and shipping method at checkout. Standard and rush shipping options are both available, and we confirm delivery estimates once your order ships from production.

Yes, we digitize for Brother, Janome, Melco, Bernina, Husqvarna Viking, Pfaff, and most commercial multi-head systems. Just let us know your machine model or preferred format when you place your order, and we'll build the file to match it exactly.

Yes, we work with embroidery shops, apparel brands, uniform suppliers, and individual customers who need a single design digitized. Whether you send us one order a year or a steady stream of files every week, each design goes through the same digitizing and quality check process.

Yes, you can order patches online by submitting your artwork, patch type, size, and quantity through our order form. If your project needs clarification, like backing type or color matching, our team follows up before production starts to confirm every detail.

We recommend sewing because the metal wire adds weight that iron-on adhesive cannot hold. A tailor can stitch the patch neatly through its edge. If you want to move the crest between garments, choose clutch pins or hook-and-loop backing instead.

Turn the garment inside out and wash it on a gentle cycle in cold water, or hand wash it when possible. Avoid bleach and high dryer heat, and let it air dry instead. For wool letterman jackets, choose professional dry cleaning to protect both.

We digitize the full set together rather than one piece at a time. That way, both rockers share the same arc, font, border, and thread colors, and their width lines up with the center patch. As a result, your back set looks balanced and intentional.

Most single-design orders take 24 to 48 hours, while bulk applique digitizing for larger collections may take a few extra days depending on design complexity. If you need fast applique digitizing for a tight deadline, let us know upfront, and we'll prioritize your file accordingly.