FAQs

Frequently Asked Questions

We deliver your machine-ready embroidery file in the format your machine reads, including DST, PES, EMB, EXP, JEF, HUS, VP3, and XXX. If you use Tajima, Wilcom, Brother, Janome, Melco, Husqvarna, or Pfaff, tell us at checkout, and we will send the matching format with your order.

Every file goes through internal stitch-out testing before delivery to catch issues early, but if something still doesn't run right on your machine, we'll review and revise it at no extra charge until it stitches the way it should.

You can upload JPEG, PNG, PDF, TIFF, BMP, or even a clear photo of a printed logo or drawing. Higher-resolution files produce more accurate results, but our artists can work from lower-quality scans and photos when a digital original isn't available, recreating the design by hand where needed.

Send us your logo or artwork file, the garment type (shirt, cap, or jacket), and the placement you want (left chest or back). If you already know your embroidery machine format, include it; if not, we'll ask before we start the file.

Embroidery digitizing is the process of converting your logo or artwork into a stitch file that an embroidery machine can read. A digitizer sets stitch type, direction, density, and pull compensation by hand, so the design stitches out correctly on the fabric you choose.

Embroidery digitizing is the process of converting a logo or design into a stitch file an embroidery machine can read. A digitizer maps out stitch direction, density, and sequence by hand, since a regular image file has none of that information built in, and machines can't stitch artwork directly without it.

Jacket back digitizing converts a full back design into a stitch file a machine can sew. It sets stitch type, density, and color order for the entire panel, so the finished embroidery covers the whole space evenly, without gaps or thin spots.

Embroidered patches use polyester or rayon thread stitched by machine, while bullion patches use coiled metal wire sewn by hand. The wire sits on top of the fabric, which gives bullion patches a raised, shiny, three-dimensional look that regular thread cannot create.